Lean Six Sigma Green Belt Certification for Healthcare Providers - Online * Instructor Led

In this Green Belt course students will learn how to implement the Lean Six Sigma methodology in healthcare settings to improve patient satisfaction and deliver bottom line results. Participants will learn the five-phase DMAIC project approach and master quality tools that they can apply immediately at their workplaces. Lean Six Sigma can be used to improve patient scheduling, optimize supply levels, streamline office management, and improve record keeping. Most importantly, Lean Six Sigma can increase patient satisfaction. Upon successful completion of the class, students will earn their Green Belt Certificate. Classes will meet in an online session once per week for one hour. Course includes certification.

Students should have at least a 2-year degree and should be able to solve basic algebraic equations. In addition, experience with using formulas and creating graphs in Microsoft Excel is extremely helpful.

The 8-week, instructor-led program includes:

• Instructional videos with companion course guide

• Excel spreadsheet with templates and custom calculators

• Modules on the Six Sigma philosophy, DMAIC methodology, graphical analysis tools, statistical methods, and Lean tools

• Asynchronous discussion board assignments

• Three open-book, multiple choice exams

• Weekly live online sessions held on Tuesday evenings from 6:30-7:30pm. These sessions will be archived for later viewing if the student is unable to participate in the live meetings.

Topics covered include:

• Introduction to Lean Six Sigma

• The DMAIC Project Roadmap

• Capturing the Voice of the Customer

• Project Selection and Scope

• The Project Charter

• Stakeholder Analysis

• Six Sigma Teams

• The Cost of Quality

• Mapping Processes

• Graphical Analysis using Microsoft Excel

• Analysis Tools for Teams

• Introduction to Statistics

• Measures of Central Tendency & Dispersion

• The Normal Distribution

• Confidence Intervals

• Hypothesis Testing

• The Six Sigma Shift

• Process Capability

• Control Charts

• Lean: Eight Wastes, Visual Management, 5S, Quick Changeover, Mistake proofing

  PMI Approved Course- 35 PDUs