Critical Elements of Customer Service
Dates: October 12, 2021
Meets: Tu from 9:00 AM to 4:00 PM
Location: Gainesville - Arts and Technology 1302
Registration Fee: $249.00
Customer service may be the single most important factor in distinguishing your business from the competition and determining your organization’s success. This course defines what it means to provide excellent customer service and strategies for implementation in the workplace.
(Leadership and Supervision Master Certificate elective course)
This course may be modified to a LIVE Online format based on Georgia Department of Health, Centers for Disease Control, and University System of Georgia guidelines in place at the time of the course. No refunds will be provided should the course format change based on these guidelines.
LIVE Online Course Details:
- This online platform is compatible with desktop and laptop computers and will also work with iPads, android tablets, iPhones, and android phones. Devices must have a camera and microphone, which are standard on all smartphones and iPads.
- Course access will be provided with a link that you simply click in order to join the LIVE Online classroom. You will receive that link 3 business days before your first class session.
- Course handouts will be emailed to you 3 business days before your first class session. Students may want to print these out for easy reference during your LIVE Online sessions.
- For questions regarding the online platform please email us at continuinged@ung.edu
| Fee: | $249.00 |
|---|---|
| Hours: | 6.00 |
| CEUs: | 0.60 |
Gainesville - Arts and Technology 1302
University of North Georgia, Gainesville CampusArts & Technology Building
Room 1302 - Classroom
LaSonya Berry
LaSonya Berry is an HR thought leader, author, and speaker. She is an industry award winning leader that provides HR consulting services, leadership development, champion diversity, equity & inclusion, and capacity building solutions to grow organizations. She helps businesses and individuals achieve their full potential by increasing performance, driving operational excellence, minimizing risks, and building leaders.
LaSonya is an Enterprising Woman of the Year, WBENC Business Star, NMSDC Supplier of the Year, one of the 25 Most Powerful Minority Women in Business, and among the list of Charleston Business Journal’s Forty Under 40. Her works have made the exclusive HR industry Leadership 500 Excellence Award for leadership development and programs specifically for women and individuals in STEM areas.
She has served on various boards including the NAAAHR, SHRM Georgia State Council, and the CVMSDC. She frequently writes human resources content for publications, is featured in several magazines, a sought after national speaker, and works with executives as a Performance Coach. LaSonya has authored several books including “101 Power Tips for the Workplace” and the “CEO Strategy Planner” for business owners and executives.
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