Customer Service Fundamentals
Meets: New Courses Begin Every Month
To register please go to: https://www.ed2go.com/ung/online-courses/managing-customer-service
As someone who participates in delivering high levels of customer service, you're an important ambassador for your organization. In this course, you will discover a number of dynamite methods to bring out your best and also do the same for the people you work with. You will learn how to measure customer service—from your company's point of view and from the customers—and discover how to anticipate the needs of your customers.
You may already understand that top-notch customer service begins with knowing your customers and their needs, but do you know how to evaluate those customers, or better yet, what to do with the data once you have it? You will take a look at that, as well as identify how your customer service stacks up right now, and how you can build on even the sharpest of service policies. Plus, you will learn how to communicate, resolve complaints, and build long-lasting customer service programs.
This course is taught in both an Online Self-Paced format and an Online Instructor-Led format. See format tab for details.
Course Hours: 24
Successful participants will receive a UNG Professional and Continuing Education Certificate.
|Course Fee (Basic)||None Entered||$ 149.00|
· Start at anytime
· Independent learning
· Lessons and course material delivered upon registration
· Three months to complete
· Monthly pre-determined start date
· Structured group learning with other course participants
· Instructor moderated discussion and question board
· Two lessons released weekly
· Six weeks to complete