Achieving Success with Difficult People
Meets: New Courses Begin Every Month
This course will teach you how to see things from others' viewpoints based on their needs, values, beliefs, experiences, skills, knowledge, and self-interests. You will learn to approach difficult situations by answering the questions: who? what? where? when? how? and why? And by answering these questions, you will understand who your difficult people are, what they're like, how you react to them, and their response to your actions.
You will also practice analyzing your interactions with those you share space with. By observing others closely, you will learn to read their identifying characteristics. Once you can identify which type of person you're dealing with, you will be able to choose appropriate reactions to their behaviors.
By the time you finish this course, you will understand that assertiveness involves taking responsibility when meeting your needs in a way that preserves the dignity and rights of others.
This course is taught in both an Online Self-Paced format and an Online Instructor-Led format. See format tab for details.
Course Hours: 24
Teacher CEUs 2: (more information on teacher CEUs)
Successful participants will receive a UNG Professional and Continuing Education Certificate.
|Course Fee (Basic)||None Entered||$ 159.00|
· Start at anytime
· Independent learning
· Lessons and course material delivered upon registration
· Three months to complete
· Monthly pre-determined start date
· Structured group learning with other course participants
· Instructor moderated discussion and question board
· Two lessons released weekly
· Six weeks to complete