Critical Elements of Customer Service - Cumming

Dates: October 22, 2019

Meets: Tu from 9:00 AM to 4:00 PM

Location: Cumming - City Hall 429

Registration Fee: $199.00

Sorry, we are no longer accepting registrations for this course. Please contact our office to find out if it will be rescheduled, or if alternative classes are available.

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for? In this workshop, you will:

• Recognize that service delivery is an individual response value

• Understand how your own behavior impacts the behavior of others

• Develop more confidence and skill as a problem-solver

• Communicate more assertively and effectively

• Learn ways to make customer service a team approach

(Leadership and Supervision Master Certificate elective course, Workplace Professionalism Certificate required course)

Fee: $199.00

Cumming - City Hall 429


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