Customer Service 101 - Cumming

Dates: March 7, 2019

Meets: Th from 9:00 AM to 4:00 PM

Location: Cumming - City Hall 429

Registration Fee: $199.00

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Learn how to deliver the outstanding customer service that makes your job easier and keeps your customers coming back for more. In this course, we'll look at your various types of customers and explore how to build their loyalty by meeting their most basic needs. Topics to be discussed include hiring and retaining personnel for effective customer service, quality communications, building a customer-driven culture, common customer service pitfalls, and handling those people who are most demanding.
Fee: $199.00
Hours:6.00
CEUs:0.60

Cumming - City Hall 429

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