Strategies for Dealing with Conflict

Great communication skills start with connection and the first one you need to connect with is YOU! Understanding how you currently communicate is key to being able to adapt your communication style to that of your clients and coworkers. Master best practices for communicating intentionally whether you need to present, persuade, or tell a story. Now that you operate almost exclusively in a virtual world at work, it’s more critical than ever to pay attention to and manage the way your presentations come across technically, verbally, and visually on screen. • How to build rapport and trust through connection with clients by understanding their communication style • How to never dread another call even when you have tough news to deliver • To adopt a communicator’s mindset to stay open to learning new ways to communicate using the DISC assessment • Best practices for creating impactful virtual presentations to clients • The art of asking great questions and practicing great listening skills • The framework to prepare, deliver and close virtual presentations